Answering Calls and Texts Is Essential for Success
In the highly competitive world of notarizations, every opportunity counts. Whether you're a new notary just starting out, or a seasoned notary who has become comfortable in the business you created, one thing remains true: If you want to make money, you must respond. In today’s world, that means answering your phone. If you miss a call, call them back.
Just as important, if you are part of a referral network, adding your referral partner’s contact information to your phone is a great way to know if the caller is legit.
Signers need you to respond when they need you. Otherwise, they are moving on to the next notary. With over 130,000 notaries in the state of Michigan alone, you have some real competition. You made a commitment to being a notary in Michigan, and people have choices. Do what you need to do to be the notary they prefer.
Obviously, you can’t be available 24/7. And sometimes you are with one signer when another one calls. The solution to this is to have a great outgoing message for your voicemail. In your custom recorded voicemail, it’s a good idea to have it be:
- Your own voice
- Thank the caller
- Let them know you will call them back
- Offer to them that they can text you if they don’t want to leave a voicemail
- Say “Thank you” at the end of your message
In today’s world, what matters to you also matters to the caller. Politeness, responsiveness, and professionalism show that you are trustworthy. Having this plan makes people want to do business with you.
Outgoing Voicemail Tips:
- Write your script and practice it
- Sound natural
- Be in a quiet place when recording
- Record in a carpeted room so there’s no echo
- Speak plainly and loud enough so you can be heard
- Make it short and to the point
- Listen to it, don’t just trust that you did it right
Every interaction matters in the notary world. By prioritizing responsiveness, you demonstrate professionalism, build trust, and position yourself for success in an increasingly competitive environment.
Don’t be more afraid of talking to a scammer than you are of the possibility of making money.
Leslie Hocker is a contributing editor for the Michigan Notary Association blog. Leslie is the President and co-Founder of the Michigan Notary Association, and runs her own mobile notary business, Mobile Notary of Macomb, in Chesterfield Michigan.
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